Associate - Order Management at Wipro

📋 Job Details at a Glance 📍 Location Chennai, India 🏢 Company Wipro 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹3 – ₹5.5 LPA 🏢 Industry Non-Tech 🛠 Key Skills Customer Support Operations Associate - Order Management at Wipro — Full Details & How to Apply Wipro is seeking a dynamic Associate - Order Management to join their Chennai, India team. This role offers fresh graduates a unique opportunity to kickstart their careers in a leading global company. As the demand for efficient order management continues to grow, the need for skilled professionals in this area has never been more critical. The Associate - Order Management role is vital in ensuring seamless order processing and customer satisfaction, which are essential in today's competitive market. With the rise of e-commerce and digital transactions, organizations are increasingly prioritizing operational efficiency and customer experience. This trend makes the Associate - Order Management jobs particularly relevant for those looking to build a career in the non-tech sector. By stepping into this role, candidates will not only contribute to the company's success but also gain invaluable insights into the intricacies of order management. Wipro stands out as a premier employer, offering a vibrant work culture and numerous opportunities for growth in the non-tech sector. With a strong emphasis on employee development, Wipro recruitment focuses on nurturing talent through comprehensive training programs and mentorship. The company is committed to fostering a collaborative environment where employees can thrive and innovate. As a recognized leader in the industry, Wipro provides a platform for aspiring professionals to make meaningful contributions while advancing their careers. This role is ideal for both freshers and candidates with up to 2 years of experience . Eligible candidates should hold a B.Tech, MCA, or any graduate degree and belong to the 2023, 2024, 2025, or 2026 batches. Those who are eager to learn and grow in a supportive environment will find this opportunity particularly appealing. The ideal candidate will possess a strong desire to enhance their skills in customer support and operations, making them a valuable asset to the Wipro team. In this role, you will gain essential skills such as process coordination , client relationship management , and reporting and communication workflows . These competencies are not only crucial for the Associate - Order Management position but also transferable to various roles within the industry. By developing these skills, you will be well-equipped to navigate the complexities of order management and contribute to operational excellence. NexisGrow.com features this opportunity as part of its curated non-tech job listings. All details are sourced from the official job posting. If you're ready to take the next step in your career, don't miss the chance to apply online for this role at Wipro . Job Role & Responsibilities The role of an Associate - Order Management at Wipro is crucial in ensuring that customer orders are processed accurately and efficiently. This position supports the overall operational workflow, enhancing customer satisfaction through effective order management. Manage order processing tasks efficiently, ensuring accuracy and timeliness in fulfilling customer requests. Utilize CRM tools and order management software to track and resolve customer inquiries effectively, improving customer experience. Collaborate with cross-functional teams , including sales and logistics, to streamline order fulfillment processes and enhance operational flow. Monitor key performance metrics related to order management and customer satisfaction, providing insights for continuous improvement . Take ownership of customer issues, ensuring they are resolved promptly and effectively, thereby enhancing customer loyalty. Document order processes and customer interactions meticulously to maintain accurate records for future reference. Identify and implement innovative solutions to improve order management workflows and enhance operational efficiency . Assist in training new team members on order management processes, fostering a collaborative team environment. Participate in regular team meetings to discuss challenges and share best practices for order management. This role embodies an ownership culture where each associate is empowered to make decisions that positively impact customer satisfaction and operational efficiency. Required Skills & Technical Competencies The ideal candidate for the Associate - Order Management position at Wipro should possess a blend of technical and soft skills to effectively manage customer orders and enhance operational processes. Technical Skills Customer Support — essential for addressing client inquiries and ensuring a positive experience. Operations Management — practical application in streamlining order processing and fulfillment. CRM Tools — intermediate proficiency expected to manage customer interactions effectively. Microsoft Excel — familiarity beneficial for tracking performance metrics and data analysis. Order Management Software — experience in using specific tools to manage order workflows. Data Analysis — ability to analyze data for insights into order management efficiency. Soft Skills & Professional Competencies Strong communication skills — vital for effective collaboration with team members and stakeholders. Problem-solving — ability to identify issues and implement effective solutions. Time management — essential for prioritizing tasks and meeting deadlines. Attention to detail — critical for maintaining accuracy in order processing. Good to Have (Bonus) Certifications in Customer Service — can enhance your application and demonstrate expertise. Familiarity with Logistics Processes — understanding of supply chain dynamics can be beneficial. Experience in BPO environments — prior exposure can provide a competitive edge. To showcase these skills in your resume or interview, emphasize specific examples of your experience in customer support and operations management, particularly any relevant projects or internships that demonstrate your capabilities in this role. Eligibility Criteria This role is designed for both freshers and candidates with up to 2 years of experience , making it an excellent opportunity for recent graduates eager to start their careers in order management. Candidates must hold a degree in any discipline , providing a broad foundation for the role. Eligible batches include 2023, 2024, 2025, and 2026 graduates. A minimum CGPA of 6.0 is preferred to ensure a solid academic foundation. Prior internship or hands-on project experience is a strong advantage. Strong communication skills and a customer-oriented mindset are essential. Familiarity with basic data analysis tools is beneficial. Documentation & Portfolio Requirements Prepare a well-structured resume highlighting your relevant skills and experiences. Include any certifications related to customer service or operations management. If applicable, provide a portfolio showcasing projects or internships that demonstrate your capabilities. Pro Tip: Tailor your resume to emphasize your customer support and operations management experiences, and prepare to discuss specific scenarios where you successfully resolved customer issues. Salary & Benefits 💰 Compensation ₹3 – ₹5.5 LPA The compensation philosophy at Wipro for the role of Associate - Order Management is designed to attract and retain talented individuals by offering a competitive salary that ranges from ₹3 – ₹5.5 LPA . This salary is reflective of the entry-level nature of the position and is aligned with industry standards, ensuring that employees feel valued and motivated. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Transport Allowance — monthly allowance to support commuting expenses Meal Subsidies — financial support for daily meals during work hours Performance-Based Bonuses — additional financial rewards based on individual and company performance Learning and Development Programs — access to training and mentorship opportunities to enhance skills Additional Perks & Benefits Flexible Working Hours — options for hybrid work arrangements to support work-life balance Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Structured Promotion Timelines — clear pathways for career advancement within the organization Employee Well-being Programs — initiatives focused on mental and physical health Team Building Activities — regular events to foster a strong team culture Career Progression & Salary Growth At Wipro , the appraisal cycle occurs annually, with typical raise percentages ranging from 10% to 20% based on performance. Employees can expect structured promotion timelines, allowing for rapid career advancement and opportunities for internal mobility. Regular performance reviews ensure that employees receive feedback and support for their professional growth. NexisGrow.com tip: When discussing salary, consider highlighting your unique skills and experiences that align with the role to negotiate effectively. Selection Process The hiring philosophy at Wipro emphasizes finding candidates who not only possess the necessary skills for the Associate - Order Management role but also align with the company’s values and culture. The selection process is designed to be thorough yet efficient, ensuring a positive experience for all applicants. 1 Round 1: Initial HR Screening — assessment of candidate fit and basic qualifications through a brief interview. 2 Round 2: Technical Interview — focused on customer support scenarios and operational challenges relevant to the role. 3 Round 3: Final Interview — conducted by team leads to evaluate cultural fit and problem-solving abilities. 4 Final Stage: Offer Letter Issuance — includes background verification process before the official offer is made. What Each Round Tests Round 1 assesses basic qualifications and overall fit for the Associate - Order Management role. Round 2 dives into technical skills related to customer support, while Round 3 focuses on evaluating how well candidates align with the company culture and their approach to problem-solving . Timeline & Expectations The entire selection process typically spans 2-4 weeks from application to offer. Candidates can expect timely communication from Wipro throughout the process, including updates after each round. Interview Prep Tip: Familiarize yourself with common customer support scenarios and practice articulating your thought process clearly. How to Apply for Associate - Order Management at Wipro Apply Now — Wipro Create a Profile — visit the application portal and set up your profile. Upload Your Resume — highlight relevant experiences and skills tailored to the Associate - Order Management role. Fill in the Application Form — ensure all information is accurate and complete. Track Your Application — keep an eye on your email for confirmation and updates. Prepare for Interviews — review common questions and practice your responses. Resume & Profile Tips for This Role Highlight Customer Support Experience — emphasize any relevant roles or internships. Showcase Problem-Solving Skills — provide examples of how you have resolved issues in previous roles. Include Relevant Qualifications — mention any certifications or courses related to order management. Demonstrate Communication Skills — detail experiences where effective communication was key to success. Applications are accepted on a rolling basis, so early submission is encouraged to secure your chance at this opportunity. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Associate - Order Management role at Wipro? Eligibility Tap to expand + Answer Candidates must hold a degree in any discipline and belong to the 2023-2026 batches. Freshers and those with up to 2 years of experience are welcome to apply. ? What is the interview process for Associate - Order Management at Wipro? Interview Tap to expand + Answer The interview process includes an HR screening, a technical interview focused on customer support, and a final interview with team leads. ? What skills and tools will I need for this role? Skills Tap to expand + Answer Key skills include customer support, operations management, and proficiency in CRM tools. Familiarity with Excel for data tracking is also beneficial. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹3 LPA to ₹5.5 LPA, with opportunities for performance-based bonuses and growth. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Chennai, but Wipro offers flexible working arrangements depending on business needs. ? What is the career growth path after joining Wipro as an Associate - Order Management? Growth Tap to expand + Answer Within 6-12 months, you can expect opportunities for promotions based on performance, with a clear roadmap for career advancement over 2-3 years. ? How should I prepare for the Associate - Order Management interview at Wipro? Preparation Tap to expand + Answer Focus on customer service scenarios, familiarize yourself with order management processes, and prepare to discuss your problem-solving skills. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the official career link, ensuring your resume highlights relevant skills and experiences related to customer support and operations. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is a standard probation period of 6 months, during which performance will be closely monitored to ensure a good fit. ? What is the work culture like at Wipro? Culture Tap to expand + Answer Wipro fosters a collaborative and inclusive culture, emphasizing continuous learning and team support, making it an ideal environment for personal and professional growth. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com