Technical Support Intern at Aera Technology

📋 Job Details at a Glance 📍 Location Pune, Maharashtra 🏢 Company Aera Technology 👥 Experience 0-2 years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹20,000 – ₹35,000 per month 🏢 Industry Technology 🛠 Key Skills Information Technology Computer Science data architectures web APIs computer networking SQL customer empathy analytical problem-solving communication Technical Support Intern at Aera Technology — Full Details & How to Apply Aera Technology is seeking a passionate Technical Support Intern to join our team in Pune, Maharashtra . This is your chance to kickstart a fulfilling career in the tech industry with a leading company. As a Technical Support Intern , you will play a vital role in ensuring seamless user experiences and addressing technical challenges in a rapidly evolving tech landscape. In today’s technology-driven world, the demand for skilled Technical Support Intern roles is on the rise. Companies are increasingly reliant on tech solutions, making it essential for professionals to possess a strong foundation in information technology and computer networking . With the rapid evolution of data architectures and web APIs, this role is not just about troubleshooting; it’s about enhancing product usability and customer satisfaction. The Technical Support Intern position at Aera Technology is crucial for bridging the gap between technical solutions and user needs, making it a relevant and impactful career choice. Aera Technology stands out as an employer due to its commitment to innovation and employee growth. With a focus on developing cutting-edge solutions, the company fosters an environment that encourages learning and collaboration. As a Technical Support Intern , you will have the opportunity to work alongside experienced professionals who are dedicated to mentoring and guiding you through your career journey. Aera Technology not only values technical skills but also emphasizes the importance of customer empathy and analytical problem-solving , making it an ideal workplace for aspiring tech professionals. This role is ideal for both freshers and candidates with up to 2 years of experience . If you are a B.Tech or MCA graduate from the 2023, 2024, 2025, or 2026 batches, this is your chance to gain hands-on experience in a supportive environment. Candidates with a strong foundation in SQL and a passion for technology will find this role particularly rewarding. Your ability to communicate effectively and empathize with customers will be key to your success in this position. As a Technical Support Intern , you will gain invaluable skills that will set the foundation for your career. You will learn about cloud architecture , engage in production-grade Java development , and work within Agile workflows . This role offers a unique opportunity to enhance your technical knowledge while developing essential soft skills such as communication skills and problem-solving . The experience you gain at Aera Technology will be instrumental in your professional growth. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting. If you are ready to take the next step in your career, don’t miss out on this chance to apply online for the Technical Support Intern position at Aera Technology . Job Role & Responsibilities The role of a Technical Support Intern at Aera Technology is pivotal in ensuring that users receive prompt and effective assistance with their technical issues. This position not only enhances customer satisfaction but also contributes to the overall improvement of product features through user feedback. Assist in troubleshooting technical issues reported by users, ensuring timely resolution and maintaining high customer satisfaction. Utilize SQL and web APIs to gather data and diagnose problems, enhancing the efficiency of support processes. Collaborate with cross-functional teams , including development and product management, to relay user feedback and improve product features. Track and report on key performance metrics related to support requests, contributing to continuous improvement initiatives. Engage in training sessions and workshops to enhance technical skills and gain ownership of specific support processes. Document solutions and create knowledge base articles to streamline future support efforts and improve team efficiency. Innovate by proposing new support strategies or tools that can enhance the overall customer experience. Participate in regular team meetings to discuss ongoing issues and share insights on user interactions. Maintain a positive attitude while handling user queries, ensuring a friendly and professional interaction. At Aera Technology , we foster an ownership culture where each Technical Support Intern plays a crucial role in shaping the user experience and driving product enhancements through their contributions. Required Skills & Technical Competencies The ideal candidate for the Technical Support Intern position at Aera Technology should possess a diverse skill set that combines both technical knowledge and interpersonal abilities to effectively address user needs. Technical Skills Information Technology — essential for diagnosing and resolving technical issues effectively. SQL (Intermediate) — crucial for querying databases and understanding data architectures relevant to support tasks. Computer Networking — intermediate understanding required to troubleshoot connectivity issues. Web APIs — familiarity important for integrating various software solutions and enhancing product functionality. Data Architectures — knowledge needed to understand how data flows within systems and impacts user experience. Analytical Skills — ability to analyze user issues and identify patterns for better support strategies. Soft Skills & Professional Competencies Customer Empathy — vital for understanding user needs and providing effective solutions. Analytical Problem-Solving — essential for breaking down complex issues into manageable parts. Communication Skills — necessary for effectively conveying technical information to non-technical users. Team Collaboration — ability to work well with others in a cross-functional team environment. Good to Have (Bonus) Certifications in SQL — beneficial for demonstrating proficiency in database management. Experience with Customer Support Tools — familiarity with platforms like Zendesk or Freshdesk is a plus. Knowledge of Agile Methodologies — understanding of Agile principles can enhance team collaboration. To effectively showcase these skills in your resume or interview for the Technical Support Intern role, focus on specific examples from your academic projects or internships that highlight your technical abilities and soft skills. Eligibility Criteria This role is designed for enthusiastic individuals who are eager to kickstart their careers in the technology sector, particularly in technical support. Candidates must hold a degree in any field , with a preference for those in Information Technology or Computer Science . Eligible batches include 2023, 2024, 2025, and 2026 graduates, allowing fresh graduates to gain immediate industry experience. This role is open to both freshers and candidates with up to 2 years of experience , making it ideal for early-career professionals. A minimum CGPA of 6.0 is preferred to ensure a solid academic foundation, though not mandatory. Projects or certifications in relevant technologies, such as SQL or networking , will strengthen the application. Prior internship or hands-on project experience is a strong advantage. Documentation & Portfolio Requirements Prepare a well-structured resume that highlights your educational background, relevant skills, and any projects or internships. Include a GitHub portfolio showcasing your technical projects or certifications to enhance your application. Pro Tip: Tailor your resume to emphasize your problem-solving abilities and customer service experiences to improve your application success rate for the Technical Support Intern role at Aera Technology . Salary & Benefits 💰 Compensation ₹20,000 – ₹35,000 per month The compensation philosophy at Aera Technology emphasizes providing a competitive salary for the Technical Support Intern role, ensuring that interns are fairly compensated for their contributions in the technology sector. The salary for this role ranges from ₹20,000 – ₹35,000 per month , reflecting the company's commitment to attracting top talent. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning & Development Programs — access to training sessions, certifications, and mentorship opportunities Flexible Work Hours — accommodating schedules to promote a healthy work-life balance Performance Bonuses — additional financial incentives based on individual and company performance Meal Allowances — daily allowances to support your lunch and snack needs Additional Perks & Benefits Transport Reimbursements — financial support for commuting expenses Hybrid Work Options — flexibility to work from home part of the week Team Building Activities — regular events to foster team spirit and collaboration Wellness Programs — initiatives to promote mental and physical health Career Development Workshops — sessions aimed at enhancing professional skills and career growth Career Progression & Salary Growth At Aera Technology , the appraisal cycle typically occurs every 6 months, with potential raises ranging from 10% to 20% based on performance. The company follows a structured promotion timeline, allowing interns to transition into full-time roles with rapid career advancement opportunities. Regular performance reviews ensure that employees are on track for internal promotions. NexisGrow.com tip: When negotiating your salary, emphasize your relevant skills and any prior experience in technical support to strengthen your position. Selection Process The hiring philosophy at Aera Technology focuses on identifying candidates who not only possess the necessary technical skills but also align with the company’s culture. The selection process for the Technical Support Intern role is designed to evaluate both technical proficiency and interpersonal skills. 1 Round 1: Initial Screening — review of applications based on qualifications and relevant skills 2 Round 2: Technical Interview — assessment of problem-solving abilities and technical knowledge 3 Round 3: Final Interview — evaluation of cultural fit and communication skills with team leads 4 Final Offer Stage — includes a background check and discussion of salary and benefits What Each Round Tests Round 1 focuses on basic qualifications and relevant skills. Round 2 delves into technical knowledge, assessing your understanding of technical support concepts. Round 3 evaluates your fit within the team and your communication skills . Timeline & Expectations The entire process typically takes 2-4 weeks from application submission to offer. You can expect timely communication from Aera Technology regarding your application status and next steps. Interview Prep Tip: Familiarize yourself with common technical support scenarios and practice articulating your problem-solving approach. How to Apply for Technical Support Intern at Aera Technology Apply Now — Aera Technology Create Your Profile — visit the application link and set up your profile. Resume Preparation — highlight relevant skills, projects, and any technical experience. Fill Out the Application Form — ensure all sections are completed accurately. Submit Your Application — review your application before hitting submit. Track Your Application — monitor your email for updates on your application status. Resume & Profile Tips for This Role Highlight Technical Skills — emphasize your proficiency in technical support tools and platforms. Showcase Problem-Solving Experiences — include examples of how you resolved technical issues. Include Relevant Projects — detail any hands-on projects that demonstrate your skills. Tailor Your Resume — customize your resume to align with the job description. Applications are accepted on a rolling basis, so apply early to secure your chance for this exciting role. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Technical Support Intern role at Aera Technology? Eligibility Tap to expand + Answer Candidates must possess a degree in any field, preferably IT or Computer Science, and should belong to the 2023-2026 batches. ? What is the interview process for Technical Support Intern at Aera Technology? Interview Tap to expand + Answer The interview process includes an initial screening, a technical interview focusing on problem-solving, and a final interview assessing fit with the team. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will primarily work with SQL for data queries, web APIs for integrations, and various troubleshooting tools to resolve technical issues. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹20,000 to ₹35,000 per month, with potential for performance bonuses and growth opportunities. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role is primarily onsite in Pune, but flexible work arrangements may be available based on company policy. ? What is the career growth path after joining Aera Technology as a Technical Support Intern? Growth Tap to expand + Answer Interns can expect to transition into full-time roles within 6-12 months, with opportunities for advancement to technical or managerial positions. ? How should I prepare for the Technical Support Intern interview at Aera Technology? Preparation Tap to expand + Answer Focus on enhancing your problem-solving skills, familiarize yourself with SQL and networking concepts, and practice common technical interview questions. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply through the provided link, ensuring your resume highlights relevant skills and experiences, along with any supporting documents. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a probation period of 3-6 months where performance is evaluated to ensure fit within the company. ? What is the work culture like at Aera Technology? Culture Tap to expand + Answer Aera fosters a collaborative and inclusive culture, emphasizing continuous learning, teamwork, and innovation in a fast-paced environment. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com