Engineer - End User Support at Air India

📋 Job Details at a Glance 📍 Location Gurugram, Haryana 🏢 Company Air India 👥 Experience 1+ year 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary ₹4.5L – ₹7L LPA 🏢 Industry Technology 🛠 Key Skills desktop support IT infrastructure network support End-User Computing (EUC) Windows macOS Microsoft Office 365 LAN troubleshooting Wi-Fi troubleshooting Engineer - End User Support at Air India — Full Details & How to Apply Air India is seeking a dedicated Engineer - End User Support to enhance its IT infrastructure in Gurugram, Haryana . This role offers a unique opportunity to contribute to a leading airline's technological advancements, ensuring seamless operations and user satisfaction. In today's fast-paced technology landscape, the role of an Engineer - End User Support is more critical than ever. As organizations increasingly rely on technology for efficiency and customer satisfaction, the demand for skilled professionals in this area is skyrocketing. This position is pivotal in maintaining robust IT operations, which directly impacts user experience and operational efficiency. With the rise of remote work and digital transformation, the need for effective End-User Computing (EUC) support is paramount, making this role highly relevant in the current job market. Air India stands out as a prestigious employer in the aviation sector, providing a vibrant work culture that fosters innovation and collaboration. With a commitment to employee development, Air India offers numerous opportunities for professional growth, making it an ideal workplace for those looking to advance their careers. The company's reputation for excellence in service and technology ensures that employees are part of a forward-thinking environment that values their contributions. This position is ideal for both freshers and candidates with up to 2 years of experience . If you hold a B.Tech, MCA, or any graduate degree and are part of the 2023, 2024, 2025, or 2026 batches, you are encouraged to apply. The Engineer - End User Support role is designed for those eager to make a significant impact in a globally recognized company, providing a solid foundation for a successful career in technology. As an Engineer - End User Support , you will gain invaluable skills in desktop support , IT infrastructure , and network support . You will also become proficient in troubleshooting Windows and macOS systems, as well as enhancing your knowledge of Microsoft Office 365 and LAN and Wi-Fi troubleshooting . This role will equip you with the expertise needed to excel in a technology-driven environment, setting you up for rapid career advancement. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate information to apply online for this Engineer - End User Support position at Air India . Job Role & Responsibilities The role of Engineer - End User Support at Air India is crucial in ensuring that all end-user devices operate seamlessly, thereby enhancing overall productivity and user satisfaction. This position is designed for individuals who thrive in a dynamic environment and are eager to contribute to the technological backbone of a leading airline. Provide technical support for desktop and laptop systems, ensuring all end-user devices are operational and efficiently configured. Utilize tools such as Microsoft Office 365 and remote desktop applications to assist users with software-related queries and issues. Collaborate with cross-functional teams , including network engineers and IT security, to ensure comprehensive support for end-user computing. Monitor and report on support metrics, aiming for a resolution rate of over 90% within the first contact. Engage in continuous learning and take ownership of new projects, such as implementing new software or hardware solutions. Document all support interactions and solutions in the ticketing system to maintain a knowledge base for future reference. Identify recurring issues and propose innovative solutions to enhance the overall user experience and IT service delivery. Conduct regular system audits to ensure compliance with company policies and security protocols. This role fosters an ownership culture where individuals are encouraged to take initiative and drive improvements, significantly impacting user experience and operational efficiency at Air India . Required Skills & Technical Competencies The ideal candidate for the Engineer - End User Support position at Air India should possess a robust skill profile that combines both technical and soft skills, enabling them to effectively support a diverse user base and enhance overall IT service delivery. Technical Skills Desktop Support — proficiency is essential for resolving user issues and ensuring productivity. IT Infrastructure — experience with LAN and Wi-Fi troubleshooting is critical for maintaining connectivity. Windows — intermediate skills required to support a variety of user environments. macOS — familiarity is necessary to assist users on Apple devices. Microsoft Office 365 — essential for addressing software-related queries and enhancing user productivity. Network Support — ability to troubleshoot connectivity issues effectively. End-User Computing (EUC) — understanding of user needs to provide tailored support solutions. Soft Skills & Professional Competencies Problem-solving — strong ability to diagnose and resolve technical issues efficiently. Communication Skills — essential for effectively addressing user concerns and collaborating with team members. Time Management — ability to prioritize tasks to meet support deadlines. Team Collaboration — working effectively with various teams to enhance service delivery. Good to Have (Bonus) IT Certifications — relevant certifications in IT support or networking can enhance your application. Project Management Tools — familiarity with tools like JIRA can be advantageous. Remote Support Tools — experience with remote desktop applications is a plus. To effectively showcase these skills in your resume or interview, focus on specific examples of past experiences that demonstrate your technical proficiency and problem-solving capabilities, particularly in a support context relevant to the Engineer - End User Support role. Eligibility Criteria This role is designed for recent graduates and individuals with a passion for technology and user support, particularly those eager to start their careers in a dynamic environment like Air India . Candidates must hold a degree in any discipline , with a preference for those with a background in IT or computer science. Eligible batches include 2023, 2024, 2025, and 2026 passouts. Minimum CGPA of 6.0 is preferred to ensure a solid academic foundation. Prior internship or hands-on project experience is a strong advantage. The role is open to both freshers and candidates with up to 2 years of experience . Relevant certifications in IT support or networking can significantly enhance a candidate's application. Documentation & Portfolio Requirements Prepare a well-structured resume highlighting your technical skills and relevant experiences. Include a GitHub or portfolio showcasing projects, along with any certifications related to IT support. Pro Tip: Tailor your application to emphasize your problem-solving skills and any relevant experience in user support to improve your chances of success in securing the Engineer - End User Support role at Air India . Salary & Benefits 💰 Compensation ₹4.5L – ₹7L LPA The compensation philosophy at Air India for the role of Engineer - End User Support emphasizes a competitive salary structure that reflects the candidate's skills and experience in the IT support domain. The salary for this position ranges from ₹4.5L – ₹7L LPA , ensuring that employees are rewarded fairly for their contributions. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Learning & Development Programs — access to training, certifications, and mentorship opportunities Flexible Work Hours — options for hybrid work to promote a healthy work-life balance Performance Bonuses — annual bonuses based on individual and company performance Meal Allowances — daily meal support to enhance employee well-being Transportation Support — assistance with commuting costs to and from work Additional Perks & Benefits Annual Learning Budget — up to ₹25,000 per year for certifications, courses, and conferences Employee Wellness Programs — initiatives focused on mental and physical health Work-from-Home Stipend — financial support for home office setup Team Building Activities — regular events to foster team collaboration and morale Internal Mobility Opportunities — pathways for career advancement within the company Career Progression & Salary Growth At Air India , employees can expect regular performance reviews that typically occur annually. The company offers a structured appraisal cycle, with raises generally ranging from 10% to 20% based on performance. Promotion timelines are also clearly defined, allowing for rapid career advancement within the organization. NexisGrow.com tip: When negotiating your salary, emphasize your relevant experience and any certifications that align with the Engineer - End User Support role. Selection Process The hiring philosophy at Air India focuses on identifying candidates who not only possess the necessary technical skills but also align with the company culture. The selection process is designed to ensure a thorough evaluation of each candidate's capabilities. 1 Round 1: Initial Screening — Applications are screened based on qualifications and relevant experience. 2 Round 2: Technical Interview — Focus on IT support skills and problem-solving abilities through practical scenarios. 3 Round 3: Behavioral Interview — Assessment of cultural fit and communication skills within the team. 4 Final Stage: Offer Extension — Successful candidates receive an offer, followed by a background check. What Each Round Tests Round 1 evaluates your qualifications and relevant experience. Round 2 tests your technical expertise in IT support, while Round 3 focuses on your communication skills and how well you fit into the company culture. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application submission to offer. Candidates can expect timely communication regarding their application status, including updates after each round. Interview Prep Tip: Familiarize yourself with common IT support scenarios and practice articulating your problem-solving approach. How to Apply for Engineer - End User Support at Air India Apply Now — Air India Create Your Profile — Visit the application portal and set up your profile. Upload Your Resume — Highlight relevant skills and experiences that align with the Engineer - End User Support role. Fill Out the Application Form — Complete all required fields accurately. Track Your Application — Monitor your application status through the portal. Prepare for Interviews — Be ready for potential preliminary interviews following your application submission. Resume & Profile Tips for This Role Highlight Technical Skills — Emphasize your proficiency in IT support tools and technologies. Showcase Problem-Solving Experience — Include examples of how you've resolved technical issues. Detail Relevant Projects — Mention any hands-on project experience that demonstrates your capabilities. Include Certifications — List any relevant certifications that enhance your qualifications. Applications are reviewed on a rolling basis, so early submission is encouraged to increase your chances. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility requirements for the Engineer - End User Support role at Air India? Eligibility Tap to expand + Answer Candidates must hold a degree in any discipline, with a preference for IT-related fields. Eligible batches are 2023 to 2026, accommodating both freshers and those with up to 2 years of experience. ? What is the interview process for Engineer - End User Support at Air India? Interview Tap to expand + Answer The interview process includes an initial screening, a technical interview focusing on IT skills, and a behavioral interview to assess cultural fit. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will primarily work with desktop support tools, Microsoft Office 365, and troubleshooting technologies for both Windows and macOS environments. ? What is the salary and compensation for this role? Salary Tap to expand + Answer The salary ranges from ₹4.5L to ₹7L LPA, with opportunities for performance-based bonuses and annual appraisals. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer This role is primarily onsite in Gurugram, with potential for hybrid work arrangements depending on company policy. ? What is the career growth path after joining Air India as Engineer - End User Support? Growth Tap to expand + Answer In the first 6-12 months, you can expect to enhance your technical skills, with opportunities for promotions and internal mobility within 2-3 years. ? How should I prepare for the Engineer - End User Support interview at Air India? Preparation Tap to expand + Answer Focus on brushing up your technical skills in desktop support, familiarize yourself with common troubleshooting scenarios, and prepare to discuss your previous experiences. ? How do I apply and what documents are needed? Application Tap to expand + Answer To apply, visit the official career link and submit your resume, highlighting relevant skills and experiences. Ensure your application is tailored to the job description. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is typically a probation period of 6 months, during which performance will be evaluated to ensure alignment with company expectations. ? What is the work culture like at Air India? Culture Tap to expand + Answer Air India's work culture emphasizes collaboration, diversity, and continuous learning, fostering an environment where employees are encouraged to grow and innovate. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com