Customer Care Lead Consultant at Navan

📋 Job Details at a Glance 📍 Location Bengaluru / Delhi 🏢 Company Navan 👥 Experience 5-9 Years 🎓 Qualification Any Graduate 📅 Eligible Batch 2023, 2024, 2025, 2026 📄 Job Type Full Time 💰 Salary Not Disclosed 🏢 Industry Technology 🛠 Key Skills Sabre Amadeus Galileo Zendesk Salesforce Customer Care Lead Consultant at Navan — Full Details & How to Apply Navan is seeking a dynamic Customer Care Lead Consultant to enhance our customer experience in Bengaluru/Delhi . This role is pivotal for driving customer satisfaction in the tech industry, making it an excellent opportunity for those looking to excel in Customer Care Lead Consultant jobs . In today's fast-paced technology landscape, the role of a Customer Care Lead Consultant is more crucial than ever. As companies strive to differentiate themselves, customer satisfaction has become a key competitive advantage. With the rise of digital platforms and the increasing expectations of consumers, professionals in this field are not just problem solvers; they are strategic partners in shaping customer experiences. The demand for skilled Customer Care Lead Consultants is on the rise, making this an opportune time to step into a role that directly influences customer retention and loyalty. Navan stands out as a leader in the technology sector, fostering a culture of innovation and collaboration. The company is committed to providing a supportive work environment where employees can thrive. As a Customer Care Lead Consultant , you will be part of a forward-thinking team that values your input and encourages professional growth. With a focus on enhancing customer interactions, Navan not only prioritizes customer satisfaction but also invests in the development of its employees, making it an attractive employer for those in the customer care domain. This role is ideal for both freshers and candidates with up to 9 years of experience . If you hold a degree in any field and are part of the 2023, 2024, 2025, or 2026 graduating classes, you are encouraged to apply. The ideal candidate will possess a strong understanding of customer service tools such as Zendesk and Salesforce , along with experience in travel technology platforms like Sabre , Amadeus , and Galileo . In this role, you will gain invaluable skills in cloud architecture , production-grade Java development , and Agile workflows . You will have the opportunity to lead initiatives that enhance service delivery and customer satisfaction, making a tangible impact on the company’s success. This position not only offers a chance to refine your technical skills but also to develop your leadership abilities in a supportive environment. NexisGrow.com features this opportunity as part of its curated tech job listings. All details are sourced from the official job posting, ensuring you have the most accurate and up-to-date information to apply online for this exciting role at Navan . Job Role & Responsibilities The role of Customer Care Lead Consultant at Navan is pivotal in driving customer satisfaction and service quality within the technology sector. This position involves leading initiatives that enhance customer interactions and streamline support processes. Lead customer care initiatives to enhance service quality and customer satisfaction at Navan . Utilize tools like Zendesk and Salesforce to manage customer inquiries and streamline support processes, ensuring efficient resolution of issues. Collaborate with cross-functional teams , including product and marketing, to align customer feedback with service improvements and drive innovation. Analyze customer service metrics to identify trends and implement data-driven strategies for performance enhancement. Take ownership of training and mentoring junior staff, fostering a culture of continuous learning and development. Document customer interactions and prepare reports to communicate insights and recommendations to management, enhancing decision-making. Innovate customer care solutions by leveraging technology and best practices to solve complex customer issues effectively. Monitor and evaluate customer feedback to ensure that service standards are consistently met and exceeded. Develop and implement training programs aimed at improving the skills of the customer care team. This role embodies an ownership culture, where the Customer Care Lead Consultant significantly impacts Navan 's customer experience and overall success. Required Skills & Technical Competencies The ideal candidate for the Customer Care Lead Consultant role at Navan should possess a robust skill profile that combines both technical and interpersonal capabilities to effectively manage customer interactions. Technical Skills Sabre — proficiency required for managing travel-related customer inquiries efficiently. Amadeus — essential for handling complex travel bookings and customer requests. Galileo — knowledge needed to navigate and resolve travel-related issues effectively. Zendesk — experience required for optimizing customer support workflows and enhancing user experience. Salesforce — crucial for managing customer relationships and tracking service performance. Data analysis tools — familiarity needed to track customer satisfaction metrics and derive actionable insights. Soft Skills & Professional Competencies Advanced communication skills — essential for effective interaction with customers and team members. Problem-solving — ability to address and resolve customer issues promptly and effectively. Interpersonal skills — necessary for building rapport with customers and fostering a collaborative team environment. Time management — crucial for handling multiple customer inquiries and prioritizing tasks efficiently. Good to Have (Bonus) CRM certifications — valuable for demonstrating expertise in customer relationship management tools. Experience in the travel industry — beneficial for understanding customer needs and challenges. Familiarity with customer feedback tools — advantageous for enhancing service quality. To showcase these skills in your resume or during an interview for the Customer Care Lead Consultant role, emphasize relevant experiences, specific tools used, and your impact on customer satisfaction metrics. Eligibility Criteria This role is designed for candidates who are passionate about customer service and possess the necessary qualifications and experience to thrive at Navan . Candidates must hold a graduate degree in any field, with a preference for those with a background in business or communications. Eligible batches: 2023, 2024, 2025, and 2026 passouts are encouraged to apply. A minimum CGPA of 6.0 is preferred, reflecting a commitment to academic excellence. Candidates should have 5-9 years of relevant experience in customer service or related fields. Prior internship or hands-on project experience in customer service is a strong advantage. Relevant certifications in customer service or CRM tools will enhance the application. Documentation & Portfolio Requirements Prepare a well-structured resume highlighting your relevant experiences, and consider including a GitHub or portfolio showcasing any customer service projects or certifications. Pro Tip: Tailor your application to highlight specific experiences that align with the responsibilities of the Customer Care Lead Consultant role at Navan to improve your success rate. Salary & Benefits 💰 Compensation Not Disclosed At Navan , the compensation philosophy for the Customer Care Lead Consultant role emphasizes providing a competitive salary that reflects industry standards, ensuring that employees feel valued and motivated. While specific salary details are not disclosed, the company is committed to offering a comprehensive benefits package that supports both financial and personal well-being. What Your CTC Could Include Health Insurance — comprehensive coverage for employee and family worth ₹5 lakh annually Performance Bonuses — annual bonuses based on individual and company performance Flexible Working Hours — options to work remotely or in a hybrid model to promote work-life balance Training Programs — access to workshops and certifications to enhance professional skills Retirement Benefits — contributions to provident fund and pension schemes Additional Perks & Benefits Meal Allowances — daily meal stipends to support healthy eating Transportation Support — assistance with commuting costs for employees Employee Discounts — exclusive discounts on company products and services Wellness Programs — initiatives promoting mental and physical health Social Events — regular team-building activities and celebrations Career Progression & Salary Growth At Navan , employees can expect regular performance reviews that typically occur every six months. These reviews not only evaluate individual contributions but also provide opportunities for rapid career advancement . Salary raises are generally in the range of 10-15% annually, depending on performance and market conditions. Clear promotion paths and internal mobility options are established to support career growth within the organization. NexisGrow.com tip: When discussing salary, research industry standards and be prepared to articulate your value based on your skills and experiences. Selection Process The hiring philosophy at Navan focuses on identifying candidates who not only possess the required skills for the Customer Care Lead Consultant role but also align with the company’s culture and values. The selection process is designed to be thorough yet efficient, ensuring that both the candidate and the company find the right fit. 1 Round 1: Initial Screening Interview — a discussion focusing on your resume details and basic qualifications to determine initial fit. 2 Round 2: Technical Interview — an assessment of your specific skills related to customer care tools and technologies. 3 Round 3: Behavioral Interview — an evaluation of your cultural fit and problem-solving abilities within team dynamics. 4 Final Stage: Offer Discussion — a conversation about the job offer, followed by a background check to ensure alignment with company values. What Each Round Tests In Round 1 , the focus is on your background and qualifications relevant to the Customer Care Lead Consultant position. Round 2 delves into your technical expertise, assessing your familiarity with customer care tools. Round 3 emphasizes your behavioral traits, evaluating how you handle challenges and collaborate with others. Timeline & Expectations The entire selection process typically takes 4-6 weeks from application to offer. Candidates can expect timely communication from Navan regarding their application status, with updates provided after each round. Interview Prep Tip: Familiarize yourself with Navan 's customer care philosophy and be ready to discuss how your experiences align with their approach. How to Apply for Customer Care Lead Consultant at Navan Apply Now — Navan Step 1: Click the Apply button or visit the official career link provided. Step 2: Fill in your profile/resume, highlighting relevant experience and skills that align with the job requirements. Step 3: Expect a confirmation email detailing the next steps in the application and screening process. Step 4: Prepare for interviews by reviewing the job description and aligning your experiences with the role. Step 5: Track your application status through the company’s portal for updates. Resume & Profile Tips for This Role Highlight Customer Care Experience — showcase any relevant roles that demonstrate your skills in customer service. Showcase Technical Skills — emphasize familiarity with customer care tools and technologies. Demonstrate Problem-Solving Abilities — provide examples of how you have effectively resolved customer issues. Emphasize Communication Skills — illustrate your ability to communicate clearly and effectively with customers and team members. Note: Applications are reviewed on a rolling basis, so prompt submission is encouraged to increase your chances of success. Apply Now — Official Link NexisGrow.com does not charge any fees for job applications. Frequently Asked Questions Interview · Role · Salary · Growth ? What are the eligibility criteria for the Customer Care Lead Consultant role at Navan? Eligibility Tap to expand + Answer Candidates should hold any graduate degree, preferably from the 2023-2026 batches, with 5-9 years of relevant experience. ? What is the interview process for Customer Care Lead Consultant at Navan? Interview Tap to expand + Answer The process includes an initial screening, a technical interview, and a behavioral interview to assess fit and skills. ? What technologies and tools will I work with? Tech Stack Tap to expand + Answer You will primarily work with Sabre, Amadeus, Galileo, Zendesk, and Salesforce to manage customer interactions. ? What is the salary and compensation for this role? Salary Tap to expand + Answer Salary details are not disclosed, but competitive packages and performance bonuses are standard. ? Is this role work from home, hybrid, or onsite? Work Mode Tap to expand + Answer The role offers flexible working options, including hybrid arrangements based on team needs. ? What is the career growth path after joining Navan as a Customer Care Lead Consultant? Growth Tap to expand + Answer Expect a clear growth roadmap with opportunities for promotions and skill development within 6-12 months. ? How should I prepare for the Customer Care Lead Consultant interview at Navan? Preparation Tap to expand + Answer Focus on your experience with customer service tools, problem-solving skills, and understanding of the travel industry. ? How do I apply and what documents are needed? Application Tap to expand + Answer Apply via the provided link, ensuring your resume highlights relevant experience and skills. ? Is there a probation period and what does it involve? Probation Tap to expand + Answer Yes, there is a standard probation period where performance is evaluated to ensure alignment with company expectations. ? What is the work culture like at Navan? Culture Tap to expand + Answer Navan promotes a collaborative and inclusive culture, emphasizing continuous learning and teamwork. Ready to Apply? Don't Miss This Opportunity! Apply only via the official link. NexisGrow.com charges zero application fees. 👉 Apply Now — Official Link NexisGrow.com does not charge any application or registration fees. Beware of fraudulent offers. Naukri ki baat, NexisGrow ke saath • NexisGrow.com